![]() Time-based OTP codes won’t work if your phone has the wrong time, and being off by even 1 or 2 minutes can cause passcodes to fail. I’ll talk to our mobile team and see if they have any ideas about this.Įdit to add: Please check that your clock is set properly on your device. Did you install Duo Mobile on the new device and attempt to reconnect your account manually using the process here? Are you using an Android or iOS device? If you have a recovery code from the service provider, you may be able to regain access that way in the meantime. I’m sorry to hear that you are having trouble with the passcodes for your account. There are also guides that walk you through the process to recover your third-party accounts on Android and that sounds frustrating. Please be sure to store this somewhere safe! If you lose your recovery password, we can’t help you get it back. In the Duo Restore guide, you can find instructions for how to enable this feature by setting a recovery password for the account in Duo Mobile. This allows you to back up and recover third-party accounts such as Facebook or Instagram to your Duo Mobile account when you change devices or otherwise lose access to the app. Hi I’m pleased to share that Duo Restore for Third-Party Accounts is now available. ![]() I have like 20 passcodes on this phone, so it would be a real pain to have to re-configure all of them manually on all 20 websites. This enables users to authenticate their login attempts by either providing a code or verifying a push notification via the Duo mobile app. Is there just no way to transfer passcodes between my two phones since I am a consumer (not attached to an organization) instead of a user part of a admin account system? Virginia Tech uses Duo 2-factor authentication as a part of its Single Sign-On (SSO) service. The old phone is still under my care, but I do not see any options there either to add a device. There is no “company” to reconnect to, the new phone just says:Īdd account (which brings up the QR code scan) and that is about it. Pages like this one assume I have an admin panel? But the mobile app does not provide this: I backed up my old phone using iTunes, then restored to my new iPhone using the restore feature.ĭuo is there, but when I open it, it is empty and does not have my 2-factor auth. All the help docs seem to assume I have this? I am not part of an “organization” and there is no administrator. Hi, I have been using Duo to store 2-factor passwords for various websites.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |